FAQ'S

  • WHERE ARE YOU LOCATED?
    • We are located in Melbourne, Victoria, Australia.

    • CAN YOU MAKE ANY SIZE CRATE?
      • Yes we can. Please note that our stock timber is 90mm x 12mm pine, so increments or decrements of 90mm will work out cheaper as it is less machine time for us.
      • Please send us your requirements using the contact us form. 

      • HOW LONG DOES IT TAKE TO MAKE AND SHIP MY ORDER?
        • This can vary between 1 to 6 weeks or more, depending on how many orders we have in front of us and the quantity of your order. We will always contact you and give you an idea of when you can expect your order. If you need your order before a certain date, please contact us before placing your order. 

        • CAN YOU PERSONALISE CRATES?
          • Yes we can. All our products can be personalised with words and logos.

          • DO I HAVE TO USE YOUR FONT CHOICE?
            • No you don't. We can use most fonts, as long as we have them. If we don't, you can send the artwork for us to use.

            • CAN YOU ADD OUR COMPANY LOGO?
              • Yes we can. All we need is a vector image, just email us your logo, we can advise from there.

              • DO YOU SHIP ABROAD?
                • No, but we have a sister company in the UK that will make all your crates and wooden products. Please contact www.crates4you.com

                • MY ITEM HAS ARRIVED, BUT IT'S DAMAGED. WHAT DO I DO?
                  • In the unlikely event that this will happen, please contact us immediately.
                  • Please read our returns policy here.